1. CHARGES & BILLING
1.1 All prices quoted are for the listed services only. Additional services or changes will be quoted in advance and charged accordingly. Deliveries or courier fees are billed separately.
1.2 Estimates are based on agreed design or development time and include up to two sets of minor revisions. Additional revisions will be billed separately.
1.3 A signed purchase order (including a PO number and project value) must be provided before any work can commence.
1.4 If the agreed scope changes, the Company will notify the Client in advance of any additional costs.
1.5 Charges do not cover the release of copyright source files (e.g., PSD, AI, raw code). These files are subject to a separate buy-out fee.
1.6 Payment schedules will be agreed upon during the project. Payment may be billed monthly or upon project phase completion.
1.7 New Clients may be required to pay the full or partial amount upfront. For subsequent work, payments are due within 30 days of the invoice date. Late payments may incur a 2% monthly interest surcharge.
1.8 The Company reserves the right to suspend services or withhold deliverables for unpaid accounts exceeding 30 days. Additionally, the Company may charge the Client for any collection or recovery fees related to unpaid accounts.
1.9 The Company reserves the right to invoice for part work or third-party costs if a project is delayed or put on hold by the Client for 4 weeks or more.
1.10 For Shopify redesigns (where the Client owns the Shopify account), each project phase must be prepaid in full. Work for each phase will only commence upon receipt of the payment.
2. PROJECT WORK
2.1 All projects follow an agreed schedule. Any delays caused by the Client may affect delivery timelines. The Company will notify the Client of any potential delays and offer alternative solutions, which may incur additional costs.
2.2 Project timelines are estimates. The Company is not liable for project overruns.
2.3 The Company may outsource work if it benefits the project. Outsourced work remains under the Company’s responsibility.
2.4 The Company is not liable for errors in deliverables once the Client has approved final proofs or designs.
2.5 The Company reserves the right to suspend a project if there is excessive micromanaging, lack of trust, or reluctance to pay final payments. A reasonable notice will be given to allow the Client to remedy the situation. If unresolved, the project will be suspended or terminated without a refund, and all work will remain the Company’s property.
3. REFUNDS AND CANCELLATION
3.1 If the Company is unable to complete a project due to illness or unforeseen circumstances, a portion or the full amount may be refunded. If partial work is usable for another designer, a percentage refund will be issued based on the work completed.
3.2 If the Client cancels a project, the Company reserves the right to charge for completed work and compensate for any reserved time or third-party costs incurred.
4. COPYRIGHT & INTELLECTUAL PROPERTY
4.1 All creative work, including design concepts, code, and visuals, remains the property of the Company unless explicitly transferred to the Client through a written agreement and buy-out fee.
4.2 The Client is responsible for securing copyright protection if desired. The Company will not be liable for any claims arising from unintentional similarity to third-party trademarks or copyrights.
4.3 The Company may use completed work for self-promotion and marketing unless the Client requests otherwise.
5. CLIENT RESPONSIBILITIES & MATERIALS
5.1 The Client is responsible for providing all necessary materials (e.g., images, content) with proper licenses and permissions. The Company is not liable for any copyright infringements resulting from the Client’s materials.
5.2 The Company will hold supplied materials for up to 12 months. After this period, materials may be deleted unless the project is still active.
6. LIABILITY & FORCE MAJEURE
6.1 The Company is not liable for delays or non-performance caused by events beyond its control, such as natural disasters, strikes, or power outages.
6.2 The Client must notify the Company of any quality issues within 5 working days of delivery. Disputes regarding invoices must be raised within 30 days of issuance.
7. DATA PROTECTION
7.1 If the Client requests the Company to process personal data, the Client is responsible for ensuring compliance with applicable data protection laws (e.g., GDPR).
8. TERMINATION & DISPUTES
8.1 In case of disputes, both parties will attempt to resolve the matter amicably or through mediation.
8.2 The Company is not responsible for third-party changes made after the completion of work.
Money back guarantee Terms
- The refund period is of 90 days(equivalent to 3 months). The refund period starts from the day when the website is deployed to live servers. The refund period will be open for 7 days after the 90-day period.
- The client can get his/her money back if he/she is unable to generate atleast $1000 in sales within 3months or 90 days even after properly marketing the products.
- In case of refunds, the client is required to give back the website and all the assets associated with website including but not limited to images, illustration, and icons. Keeping the copied assets without proper license is illegal.
- In case of refunds, you may be asked to share details of your marketing campaigns and website reports for sales figures. It’s recommended to keep in contact with our marketing consultant, in this you will get regular help regarding marketing and our team will know that you did market the products properly. The aim of the money-back guarantee is to provide risk free chances for individuals who put effort that’s why if any individual doesn’t invest or invest very little (for ex. someone can unfairly claim refund after spending only $50-$60 on ad campaigns) in marketing his/her products then his/her refund application might be cancelled. If you’re a genuine individual who invest in marketing products and generating traffic to your website then you don’t have to worry, your refund application will be accepted without any delay. The goal of this policy is to keep away frauds who are looking to copy or duplicate our custom made website resell it to other businesses or individuals.
- Refund can be denied if the clients doesn’t give back the website or has copied the website using any copying methods including but not limited to backups. Note that our team regularly backup the website and it’s data, so you don’t have to worry about losing data.
- The client should not remove our developers account from his website. Removing our developer’s account will be counted as an attempt to copy the website which may result in refund denial in future. If you want to remove then you can do it after refund period is over i.e 90 + 7 days.
- The transactions are subject to transaction charges which are charged by 3rd party services. For example if choose to pay 1000USD using wise then the refund will be around 970USD(the actual amount may defer and will depend on the charges at that time).
- For clients opting for escrow services, a additional non-refundable amount of 2.6% (minimum 50USD) will be charged by the escrow service provider. For ex. If the amount is 1000USD then the additional charge will be 50USD which takes the total amount to 1050USD.
- Clients who purchased a custom package or addons, there might be some non-refundable charges for features or functionalities provided by 3rd-party services like OTP verification via SMS. Talk to our representative to get a more accurate and up-to-date details.
- The refund is a choice, it’s not an obligation, meaning if the client is happy with the website or want to try for longer time they can choose to keep it even when the sales numbers are not achieved. Else, they can request a refund within 7 days after the 90-day period via email, DM, or call, after that the refund will not be available. If there is any delay from our side then no problem, all that matters is the day you sent the request.
- As a fraud prevention measure, the website can only be transferred to the client’s server after the guarantee is fullfilled. If the client want to move it sooner, they will need to sign a document acknowledging that the money-back guarantee won’t apply.
Have any questions or doubts regarding any term or condition? Contact us.
Tax
- The agreed-upon service fee does not include any applicable taxes. The client is solely responsible for any taxes, duties, or other governmental charges imposed on the services provided, including, but not limited to, sales tax, use tax, or value-added tax (VAT).
- It is recommended that the client consult with a qualified tax professional to determine any tax obligations associated with the services provided. Any tax-related advice provided by the Ecommerce Stores Developers and/or it’s representatives is general in nature and should not be considered as professional tax advice.
- The client agrees to provide all necessary documentation or information required by relevant tax authorities. The Ecommerce Stores Developers and/or it’s representatives are not responsible for any consequences arising from the client’s failure to provide accurate and timely tax information.
- In the event that the tax authorities assess any additional taxes related to the services provided, the client agrees to reimburse the Ecommerce Stores Developers and/or it’s representatives for any additional amounts owed, including any interest or penalties imposed.
- The client agrees to promptly notify the Ecommerce Stores Developers and/or it’s representatives of any changes in tax laws or regulations that may impact the services provided, and both parties will discuss and agree upon any necessary adjustments to the terms.
- The Ecommerce Stores Developers and/or it’s representatives operates as an independent contractor and is not an employee of the client. As such, the client is not responsible for withholding any taxes, social security, or other similar contributions on behalf of the Ecommerce Stores Developers and/or it’s representatives.
- All prices listed on our website are exclusive of any taxes, duties, fees, or charges imposed by any federal, state, or local government. You are solely responsible for any such taxes, duties, fees, or charges in connection with your purchase of our services.
These Terms and Conditions may be updated at any time without prior notice. By engaging the Company, the Client acknowledges and agrees to these terms.